Terms & Policies
Welcome to Niya Jewellery. Please read our terms and policies carefully before shopping with us.
By accessing or purchasing from our website, you agree to the following terms:
1. Shipping Policy
We offer pan-India shipping with trusted delivery partners.
Orders are usually processed within 2-4 business days.
Delivery time may vary between 5-10 business days, depending on your location.
You will receive tracking details once your order is dispatched.
2. Return & Exchange Policy
We accept returns or exchanges only in case of damaged or defective products.
To request a return, please contact us within 48 hours of delivery with unboxing video proof.
Products must be unused, unworn, and returned in original packaging.
We do not offer returns on customized or sale items.
3.Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
Once shipped, orders cannot be cancelled or modified.
4. Privacy Policy
We value your privacy. All personal information shared with us is kept confidential and secure.
We do not share or sell your data to any third parties.
Your contact information is only used for order processing and brand communication.
5. Product Disclaimer
All products are handcrafted, and slight variations in color or design may occur.
Product colors may vary slightly due to lighting and screen resolution.
6. Payments
We accept payments via UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (if available).
All transactions are secure and encrypted.
7. Customer Support
If you have any questions, concerns, or need help with your order, feel free to contact us:
Email: saniyakhannn1@gmail.com
WhatsApp: +91-7302813539
Support Hours: 10 AM to 6 PM (Mon–Sat)
Thank you for trusting Niya Jewellery – your satisfaction and sparkle are our priority! 🌙✨